How to Cancel Enrollsy Account

When you decide to cancel your Enrollsy account, several factors related to account management must be considered. This guide outlines the implications of Enrollsy account cancellation for linked financial accounts and customer access to ensure a smooth transition.

When you decide to cancel, we ask that you provide us with the following information:

➡️ What is the last date you want to take enrollment?

➡️ What is the last date you want to take payments or have invoices sent out? (NOTE: If you need time to do refunds, please keep that in mind when giving us the last date of payments/invoicing)

➡️ What is the last date you need access to Enrollsy for reports or data exports?

We will cancel your Enrollsy account based on the dates you provided. You can also access the above questions in the chat box within the admin portal. Click on the following:

Since Enrollsy is purchased as part of an annual agreement, if you are paying monthly and are still in your first year, you will continue to pay through the date on your order form. Otherwise, your subscription commitment is on a month-to-month basis and can be canceled at any time. If you extend your subscription past your renewal date, the amount will be prorated.

After your Enrollsy administrative account reaches its deactivation date, any linked merchant accounts, such as ACH and card processing accounts, should no longer remain active. We will contact your merchant account providers and cancel your accounts. However, it is your responsibility to ensure these external merchant accounts are canceled through their respective providers. Make sure to verify the cancellation process directly with your merchant account providers.:

The company account is deactivated but not deleted. Currently, we cannot delete company accounts. However, we can wipe all data if requested. Please make sure you have downloaded all data before requesting a data wipe.

Please note that you are still contractually responsible for all SMS and E-Signature fees accrued through usage of the platform (even after you've notified us of your intent to cancel). These fees are calculated the month after they are incurred. These payments will be automatically deducted from your account as usual.

Both Admin Users and Instructor logins are blocked after the deactivation date. That means none of these users will be allowed to log back into Enrollsy after cancellation. Any reports should be downloaded or printed prior to the deactivation date. However, if any reports are needed after cancellation, please contact Enrollsy, and as long as the data is still there, we can send this information.

Even after your Enrollsy administrative account is canceled, your customers will continue to have access to their accounts via the customer portal. This ensures that customers can still view their account activity and any relevant information without interruption.

By understanding these key factors, you can better prepare for the administrative requirements and responsibilities that follow the cancellation of your Enrollsy account. Always confirm all necessary actions with your providers and ensure your customers are informed about continued access options.