Deactivating an Enrollment
The most direct way to stop class notifications for a specific enrollee is to deactivate their enrollment. Keep in mind what deactivating does:
Stops all automatic billing for the enrollee
Removes them from the Program and all active enrollee reports
Enrollment history is preserved
To deactivate an enrollment:
Use the search bar at the top of Enrollsy to find the enrollee.
Go to the enrollee's name tab.
Find the program they are enrolled in.
Flip the switch to deactivate them.
This will immediately stop all billing and remove them from the class.
Stopping Only Notification Reminders (Without Deactivating)
Currently, there is no way to stop notification reminders for an enrollee while keeping their enrollment active — unless you change the customer's email address.
NOTE: If the customer's email address is changed to a different or non-working email, they will no longer be able to log in to their customer account. Use this workaround with caution.