In your customized Enroll Form, as a customer makes Program or Class selections, their spot(s) are held until they finish and pay. Each customer has 30 minutes to complete enrollment.
How to Enable Real-Time Reservation
From the right menu, go to the My Company page.
On the left-hand menu, click Enroll Form.
Locate the Enforce enrollment capacities setting.
Check the box to enable it
Click Save Settings
Tip: Enabling this prevents over-enrollment into Programs and Waitlists at full capacity.
What the Customer Sees
The customer selects a Program or Class — the spot is reserved and a 30-minute timer begins.
The Program/Class capacity is decremented in real time so others can't double-book.
When under ten minutes remain, the countdown turns red and the customer is offered the option to extend their time.
If they don't complete enrollment in time, the reservation is automatically released.
When under one minute remains, a persistent dialog asks if the customer needs more time, showing the live countdown with a single option to extend.
Important Notes
High-Demand Enrollments
If you expect a surge of simultaneous enrollments, we recommend setting your capacity 1–3 spots below your true capacity during the initial enrollment window. This buffer accommodates peak-demand enrollees and ensures a smoother experience.
Note: We're actively working on enhancements to the Enroll Form to better support high-volume scenarios.
Selection Became Full Message
When spots are limited and another customer reserves the last available seat first, your customer will see the message below. They can either:
Try another selection, or
Contact you so an admin can enroll them manually.
