In your customized Enroll Form, as a customer makes Program or Class selections, their spot(s) are held until they finish and pay. Each customer has 30 minutes to complete enrollment.
How to Enable Real-Time Reservation
From the right menu, go to the My Company page.
On the left-hand menu, click Enroll Form.
Locate the Enforce enrollment capacities setting.
Check the box to enable it
Click Save Settings
Tip: Enabling this prevents over-enrollment into Programs and Waitlists at full capacity.
What the Customer Sees
The customer selects a Program or Class — the spot is reserved and a 30-minute timer begins.
The Program/Class capacity is decremented in real time so others can't double-book.
At the 5-minute mark, the customer is offered the option to extend their time.
If they don't complete enrollment in time, the reservation is automatically released.
Important Notes
High-Demand Enrollments
If you expect a surge of simultaneous enrollments, we recommend setting your capacity 1–3 spots below your true capacity during the initial enrollment window. This buffer accommodates peak-demand enrollees and ensures a smoother experience.
Note: We're actively working on enhancements to the Enroll Form to better support high-volume scenarios.
Selection Became Full Message
When spots are limited and another customer reserves the last available seat first, your customer will see the message below. They can either:
Try another selection, or
Contact you so an admin can enroll them manually.
