Enrollsy takes into consideration any Credits on an existing Account upon enrollment. If an existing Customer enrolls in another Class, the Credit will be taken off at the time of enrollment.
NOTE: Currently, Admin Users or Customers cannot specify specific Charge Items an account credit can go toward. The credit is taken off the TOTAL at enrollment (see explanation below).
When a Customer enrolls in a new class, we automatically take into account any existing credits on the Customer's account. Here's how it works:
For Accounts with an existing Credit balance, the Customer will need to log in to their account BEFORE enrolling an additional student. The Customer will need to use the same email address they have on file, so the system knows that they have a credit to use.
During the enrollment process, the account credit will be applied automatically to reduce the amount the Customer needs to pay.
In the final step of enrollment, the account credit will be applied as a line item in the summary.
It's important to note that if a Customers has both account credits and a gift card balance, we'll use the account credits first.
If there's still a remaining balance after applying credits and gift card amounts, Customers will be required to pay it.
In the final step of the enrollment process, the summary will show the Account Credit applied as a line item (see below).
