See this support article if you need instructions on how to create one or more Coupon Codes.
If you have already created the Coupon Code(s), be sure you have attached them to the proper Program(s) (by selecting them under the "Enroll Form" settings in your Program editor). Click here for instructions on how to attach Coupon Codes so they can be used by your customer(s).
Note that coupon codes cannot be applied retroactively or used if you are making a payment outside the enrollment process. If you experience issues, check if the coupon code is properly associated with the program during enrollment.
If the Coupon Code is not selected on the Program, the Coupon Code blank will not appear on the Enroll Form!
When a Customer enrolls, once they choose the Program that the Coupon Code is attached to, in the current enrollment card, a Coupon Code blank will appear (see below for an example).
If the coupon code blank does not appear, double-check that the code is linked to the selected program. Ensure you are within the enrollment flow for the program to access the coupon field.
Troubleshooting Tip #1: Ensure each coupon code is correctly linked to its specific program. Errors in association will prevent the coupon field from appearing during enrollment.
Troubleshooting Tip #2: Make sure you are completing the enrollment flow as coupon codes can only be applied during this process.
Once the Customer enters the Coupon Code, the system will show that the code has been applied.
Below the enrollment card will be the plan costs. The Coupon Code will appear below the Charge Item it is applied to for any fees due now. In the example below, the Coupon Code is taking 25% off of $50, which leaves $12.50.
If the Customer chooses a Payment Plan, any amount due on that Payment Plan will show. In the example below, the total of the Payment Plan is $200. The Coupon Code is taking 75% off of $200, which leaves $50.
At the end of the enrollment, if there is anything due at enrollment, totals will be shown again, including the Coupon Code and the amount taken off of the Charge Item. In this example, the Coupon Code was for 75% off the Camp Fee. The Camp Fee is $50, so the Coupon Code is taking $12.50 off (75% of $50).
