Refunds & Voids
How to void a payment or issue a refund
By Serena1 author5 articles
- How to Void a PaymentCancel a payment before it batches to the bank — for payments made by Customers or Admins
- How to Issue a RefundStep-by-step instructions for refunding electronic, cash, and check payments — including how to handle cancellation fees and credits
- Refund Credits: When to Leave Them On vs. Take Them OffLearn when a refund should include a credit — and when it shouldn't
- Refund TroubleshootingTroubleshoot is a refund is processed or declined, and how to cancel one
- What to Do If You Over-Refund a CustomerFix an accidental over-refund in two simple steps