Canceling your Enrollsy account affects your subscription, linked merchant accounts, and customer access. This guide walks you through how to submit your request, what to do beforehand, and what changes once your account is deactivated.
Before You Cancel
Before submitting your cancellation request, take a moment to complete these steps to avoid losing access to important information:
Download your reports. Once your account is deactivated, Admin and Instructor logins will be blocked. Be sure to download or print any reports (enrollment, attendance, financial, etc.) you may need afterward.
Export your data. Save any data exports you'd like to keep, including customer records, transaction history, and class details.
Notify your customers and instructors. Let them know the cancellation date so they can plan accordingly. Note: Customers will retain access to the customer portal, but Admins and Instructors will not.
Issue pending refunds. Make sure refunds are processed before your "Last Date to Take Payments or Send Invoices."
Confirm your key dates. You'll be asked to provide three dates when you cancel — decide them in advance:
Last date to accept new enrollments
Last date to take payments or send invoices
Last date you need access to Enrollsy
Plan for merchant account closure. Enrollsy will contact your merchant account providers, but it is your responsibility to confirm closure directly with them.
Once you've completed these steps, you're ready to submit your cancellation request below.
How to Submit a Cancellation Request
To cancel your Enrollsy account, you will need to provide the following information:
Last Date to Accept New Enrollments: Specify the final date you will allow new enrollments in your system.
Last Date to Take Payments or Send Invoices: Indicate the last date you will process payments or send invoices. Ensure you allow enough time to issue refunds if necessary.
Last Date You Need Access to Enrollsy: Provide the final date you require access to Enrollsy for reports or data exports.
We will cancel your Enrollsy account based on the dates you provided. You can also access the above questions in the chat box within the admin portal. Click on the following:
Click Send us a message
Choose View support menu
Go to Something Else
Click My Enrollsy Subscription
Then Cancel Account
We will confirm cancellation based on the method you used to cancel (email or chat).
Enrollsy Subscription & Billing
Since Enrollsy is purchased as part of an annual agreement, if you are paying monthly and are still in your first year, you will continue to pay through the date on your order form. Otherwise, your subscription commitment is on a month-to-month basis and can be canceled at any time. If you extend your subscription past your renewal date, the amount may be prorated.
Avoiding Automatic Renewal
If you wish to avoid renewing your Enrollsy subscription, follow these steps:
Notify Enrollsy that you do not wish to renew your subscription.
Enrollsy will turn off the renewal option on your account, ensuring that your subscription ends at the conclusion of the current paid term.
Important Note: There are no specific self-service steps to stop renewal; you must contact Enrollsy to make this request.
What Happens After Cancellation
Company Account
The company account is deactivated but not deleted. Currently, we cannot delete company accounts. However, we can wipe all data if requested. Please make sure you have downloaded all data before requesting a data wipe.
Merchant Accounts and Financial Responsibilities
After your Enrollsy administrative account reaches its deactivation date, any linked merchant accounts (ACH, card processing) will need to be closed. We will contact your merchant account providers and cancel your accounts.
NOTE: It is your responsibility to ensure these external merchant accounts are canceled through their respective providers.
Make sure to verify the cancellation process directly with your merchant account providers by asking them to close your merchant account on your cancellation date.
Till/Nuvei (credit cards): us-support@tillpayments.com
ACHQ (ACH): support@achq.com
CardConnect (legacy clients only): CardConnect Support
Stripe (international clients only): https://stripe.com/contact
SMS/E-Signatures (if applicable)
Please note that you are still contractually responsible for all SMS and E-Signature fees accrued through usage of the platform (even after you've notified us of your intent to cancel). These fees are calculated the month after they are incurred. These payments will be automatically deducted from your account as usual.
Account Access After Cancellation
Admins & Instructors
Both Admin Users and Instructor logins are blocked after the deactivation date. That means none of these users will be allowed to log back into Enrollsy after cancellation. Any reports should be downloaded or printed prior to the deactivation date. However, if any reports are needed after cancellation, please contact Enrollsy, and as long as the data is still there, we can send this information.
Customers/Account Holders
Even after your Enrollsy administrative account is canceled, your customers will continue to have access to their accounts via the customer portal. This ensures that customers can still view their account activity and any relevant information without interruption.
Next Steps
Still have questions? Contact support via chat or at support@enrollsy.com before submitting your cancellation request. If you change your mind, contact support — your account can be restored as long as data hasn't been wiped.