A lot of issues admin users, instructors and/or customers experience using Enrollsy can be fixed by either refreshing or by clearing your browser cache. These are some of the actions that may be fixed by clearing your browser cache:
Entering payment information
Buttons not active (i.e. SMS, email, etc.) in the Admin portal
Creating an E-signature Document (Admin portal)
Pulling a Report (i.e. Accounts Export, Transactions Export, etc.)
Issues with seeing account or financial information in Customer Portal
Importing data into Enrollsy (Admin portal)
Formatting issues
Printing or downloading Activities Reports
How to Clear Browser Cache
Here are the steps to clearing Chrome and Safari browser cache (other browsers are simiilar; do a Google search for your particular browser).
🧭 Google Chrome (Mac or Windows)
Open Chrome
Click the three dots in the top-right corner
Select Settings
Click Privacy and security
Choose Clear browsing data
In the popup:
Time range: select All time (or your preferred range)
Check Cached images and files
Click Clear data
Close and reopen Chrome
🧭 Safari (Mac)
Open Safari
Click Safari in the top menu bar
Select Settings (or Preferences on older macOS)
Click the Privacy tab
Click Manage Website Data
Click Remove All
Confirm by clicking Remove Now
Close and reopen Safari
How to Open a Private Browser Window
You can also try completing the same task in a private browser window. Here is how to open a private window in Chrome and Safari:
🧭 Google Chrome (Incognito Window)
Option 1: Using the menu
Open Chrome
Click the three dots in the top-right corner
Select New Incognito Window
Option 2: Keyboard shortcut
Mac: Command + Shift + N
Windows: Ctrl + Shift + N
A new dark window will open — that’s Incognito mode.
🧭 Safari (Private Window)
Option 1: Using the menu
Open Safari
Click File in the top menu bar
Select New Private Window
Option 2: Keyboard shortcut
Mac: Command + Shift + N
A new window will open with a dark address bar — that means it’s private.
After opening the private window, log into your Enrollsy account using the proper link (admin users: app.enrollsy.com; instructors: app.enrollsy.com/instructor; customers - account sign-in link provided by the organization)