If the system is asking for payment despite applying a 100% off scholarship coupon code, it could be due to a few reasons.
Ensure that the coupon code is attached to the correct program by checking the "Enroll Form" settings in your Program editor. If the coupon code is not properly attached, it will not apply the discount as expected.
Be sure the coupon code is taking off the percentage of all charge items. The issue could be that the coupon code is set up to only take a percentage off one specific charge item.
Additionally, it's important to note that customers can only use one coupon code at a time during enrollment. If you have attempted to apply the same 100% off coupon code to two participants simultaneously and the system is not accepting it, you may need to enroll each participant separately with the coupon code applied individually.
If you have followed these steps and the issue persists, you may need to manually adjust the payment plans or contact support for further assistance. Remember that if the amount of a coupon code is edited after it has been used for enrollment, any existing payment plans will need to be manually edited as well.