How to Create a Class Email Reminder
Once you have set up Class Email Reminders correctly, every time the Class happens (on a start time on each date specified), the Class Email Reminder will be sent to each person enrolled in the Class. You can set up Class Email Reminders in Enrollsy in two easy steps.
Step 1 - Set Calendar and Time Data At The Class Level
Go to the Classes page and click the down arrow beside the Class, then the pencil icon.
In the Class edit drawer, look for the "When does Class happen" section. You'll need to add:
Start time
End time
You'll also need to check the box that says, "Set days/dates when this Class occurs."
See "How to edit Program or Class Schedules" for more details on adding Class dates.
Step 2 - Set Email Reminder
After you've added Calendar and Time data, scroll down to the next section called "Email Reminder" and do the following:
Click the arrow beside "No Reminder"
Set a time before Class to send the Reminder. You can choose one hour before, two hours before, one day before, or five days before. These are the only options available.
Click "Save"
Step 3 - Send for First Class (Optional)
You can choose to send the Class Reminder email for ONLY the first Class. If you have one Class that meets on multiple dates and don't want the reminder email going out before EACH Class, then you can set it to go out only before the first Class.
Step 4 - What Does The Email Reminder Say?
Preview the Email Reminder by clicking the "Preview email" link under the select list. The default Class Reminder Email will include the following:
Class Time
Class Date(s)
Teacher (if added to the Class)
Custom message (see below)
A button to the Customer Portal ("Go to My Account")
Contact email address (NOTE: This email comes from the Location first. If there is no email address under the Location, it will pull the company's contact email address). Click here to learn how to change the Location email address. Contact Enrollsy support via the chat bubble within the Enrollsy admin platform to change the company email address.
PREVIEW EXAMPLE:
Create a Custom Message
You can add a custom message, by selecting the "Add custom message to email" box. Custom messages can include rich text elements meaning you can easily add Zoom links, video and image links, tables, lists, styled paragraphs, and more.
NOTE: The custom message is not reflected in the Preview.
How to Add Links & Images
How to Add Links & Images
How to Add Links
Either highlight the text where you want the link or click on the link icon. Copy and paste the URL (the web page address, document, video, etc.).
How to Add Images
Click on the image icon within the Advanced settings. The image has to be hosted somewhere. This can be in Google Photos (not Google Docs).
Open the image and right-click. Click "Copy Image Address" and paste it into the "Source" box. A size should pop up under "width" and "height." Adjust this to fit the space. (NOTE: If the size does not show up, the source is incorrect.)
Example
Here is an example of how a Class email reminder may look:
Having control over the Email Reminder, the email's body, is handy for remote Classes or Classes where the Class Location might change from time to time. The feature is 100% optional, so if you need it for a Class, it's there; if not, ignore it!
How to Send a Meeting Link in a Class Reminder Email
Are you using Class reminders to send meeting links (i.e., Zoom, Google Meet, etc.)? You can add a custom Class reminder message to each Class. This is where the meeting link will go.
Go to the Classes page, and click on the Class (or the far right arrow). Click the pencil icon to edit the Class. Scroll down to the Email Reminder section and enter the text for the link.
To create the link, highlight the text, then click the link icon (to the right of the "underline" icon) and enter the Zoom meeting link:
How to Stop Class Reminders for a Specific Account
If you need to stop sending a Class reminder to one or more Account Holders, use one of these workarounds:
Deactivating an Enrollment
The most direct way to stop class notifications for a specific enrollee is to deactivate their enrollment. Keep in mind what deactivating does:
Stops all automatic billing for the enrollee
Removes them from the Program and all active enrollee reports
Enrollment history is preserved
To deactivate an enrollment:
Use the search bar at the top of Enrollsy to find the enrollee.
Go to the enrollee's name tab.
Find the program they are enrolled in.
Flip the switch to deactivate them.
This will immediately stop all billing and remove them from the class.
Stopping Only Notification Reminders (Without Deactivating)
Currently, there is no way to stop notification reminders for an enrollee while keeping their enrollment active — unless you change the customer's email address.
NOTE: If the customer's email address is changed to a different or non-working email, they will no longer be able to log in to their customer account. Use this workaround with caution.