Communication
All about Enrollsy's communication channels for Admin, Instructors, and Customers
By Serena and 1 other2 authors12 articles
SMS (Text) Messages
All about text messaging and how it works
- SMS Consent, Opt-Outs and Best Practices in EnrollsyLearn how SMS consent and opt-outs work and how to keep your texts from being filtered
- How to Send and View Text Messages with Customers as an AdminView, answer, and send individual or group text messages to customers from the Enrollsy app
- How Admins and Instructors Text Each OtherSend one-way texts to Instructors and set up a workaround so Instructors can text Admins
- How SMS Texting WorksLearn how to set up SMS texting, what it costs, and how texts are sent and received
Emails
Email notifications and confirmations
- Enrollment Confirmation EmailsControl who receives an email on Admin-created Enrollments
- How an Admin User can Email & Manage Account Holder EmailsLearn how and where to copy Customer emails
- Troubleshoot Why Customers are Not Receiving Email NotificationsFix common issues with email notifications
- Customer Email NotificationsLearn which email notifications are sent to customers/account holders
- About Class Email RemindersSet up automatic email reminders that go to everyone enrolled before each Class
General Notes & Messages
Creating messages and notes within Enrollsy
- How to Add Messages & Instructions to the Enroll Form or Customer PortalLearn how to add customized messages to be shown at enrollment or in a customer account
- How to Add, View, and Download Internal NotesAdd private notes to accounts, enrollees, and billing that families can't see
- How to Set up the Admin Notification CenterLearn how to set up Admin-User specific notifications