When an applicant registers for a waitlist, the platform automatically sends a confirmation email to Admin users to notify them of the new entry. If a customer or an admin adds a specific message to the waitlist submission notes, that text is preserved and displayed directly within the body of the admin's notification email.
NOTE: The "Notes" section is a default field for Program-level and Class-level Waitlist and cannot be removed.
Selecting a Waitlist (Customer View)
When filling out the public Enroll Form, the customer navigates through the registration workflow and selects a Program or Class that currently has an active waitlist status.
During the waitlist checkout process, the registrant can input specific details, scheduling preferences, or questions into the default Notes text field under the Waitlist Selection block.
🚨 Default Field Constraint: The "Notes" section is a system-default field for both Program-level and Class-level waitlists. This field cannot be removed or hidden from the registration workflow.
Admin User Enrollment
If an Administrator manually places an applicant onto a waitlist from the backend portal, the system will not send a notification email by default. To receive the confirmation message and capture any internal notes, the admin must explicitly opt in during the manual entry process.
How to Receive Confirmations for Admin-Created Enrollments
Ensure you check the designated box to receive an enrollment confirmation email before saving the record.
⚠️ Missing Notification Emails? If you are an Admin and are not receiving these automated alerts, ensure you have fully enabled enrollment confirmation emails within your account profile. For step-by-step instructions, see our support article on enabling confirmation emails.