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Gift Card FAQ for Customers

Answers to common questions about buying, sending, and redeeming Gift Cards

Written by Serena Edwards

Have a question about Gift Cards? Below you'll find answers to the most common questions customers ask about purchasing, redeeming, and tracking Gift Cards on your account.

Buying a Gift Card

Enrollsy Customer Portal screen for purchasing a Gift Card
  • Do I have to have an account with Enrollsy to purchase a Gift Card? At this time, the only way to purchase a Gift Card is through the Customer Portal, which means you must already have an Enrollsy account.

  • What payment methods are accepted when purchasing a Gift Card? A credit card, debit card, or ACH (electronic bank account).

  • Are convenience fees charged on Gift Cards when purchased? No. Convenience fees are not charged on any purchases of Gift Cards.

  • Can I include a personalized message in a Gift Card I buy? Yes, absolutely. All Gift Cards come with a default message, but a personalized one can also be included.

  • Will I receive a receipt for a Gift Card I purchase? Right now, you will not receive a receipt. However, the purchaser can view their transaction history on their account.

Redeeming a Gift Card

Enrollsy email notification with the Redeem button used to apply a Gift Card to an account
  • How do I redeem a Gift Card? You'll receive an email notifying you that you have a Gift Card. Click the Redeem button to apply the Gift Card amount to your account.

  • Is the Gift Card created associated solely with the email it is sent to? No. The recipient's email address does not have to match the email address used on the Enroll Form. You can send a Gift Card to one email address, and that person can create their account under a different email address when signing up and using the Gift Card credit.

  • Can I use a Gift Card to help pay tuition or other Program fees? Right now, Gift Cards can only be used upon enrollment into a Program. In the future, there are plans to expand the ways Gift Cards can be used.

Managing Your Gift Card Balance

Enrollsy Home page Credits section displaying a customer's Gift Card balance
  • How do I view my Gift Card balance? Once you sign in to your account, you can view your Gift Cards on the Home page under Credits. Here you can see a list of Gift Cards to be redeemed along with their balances.

  • Will Gift Cards be applied before any credits I already have on my Account? Previous credits on your account will be used before any Gift Card credit. The Gift Card balance is applied automatically, but only the applicable amount will be used after any other credits are applied.

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