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Customer Portal Training Videos

Here's a library of videos to support your Customers

Written by Serena Edwards

Welcome! This page is your one-stop video library for using the Enrollsy Customer Portal. Whether you're logging in for the first time, making a payment, checking your child in at a kiosk, or pulling a receipt for your records, you'll find a short walkthrough below for each task.

Each video is just a couple of minutes long, so you can jump straight to the topic you need using the list below.

Walks Customers through how to access and sign in to their Enrollsy Customer Portal account so they can manage enrollment, payments, and account details.

Demonstrates the kiosk check-in and check-out process, showing customers how to record arrivals and departures using the on-site kiosk.

Shows customers how to create a new kiosk PIN or reset a forgotten one so they can use kiosk check-in/out securely.

Guides Customers through submitting a payment in the portal, including selecting an invoice or balance and confirming the transaction.

Explains how to generate, view, and save or print an account statement summarizing charges and payments.

Shows Customers how to locate individual invoices in the portal and print them for their records.

Demonstrates how to find a completed payment in the portal and print a receipt as proof of payment.

Walks through adding, updating, or removing saved credit cards or bank accounts used for portal payments.

Shows Customers how to update profile details such as contact information and account settings within the portal.

Explains how Customers can retrieve documents shared with them and upload their own files (e.g., signed forms) through the portal.

Demonstrates how to find and view content (announcements, photos, files, etc.) that the organization has shared with customers via the portal.

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