If an enrollment will not reactivate, the parent Program or Enrollment Period is likely archived. Archiving a Program or Enrollment Period automatically archives every enrollment inside it (visible on the Enrollee's page under the Archived tab). To restore those enrollments, unarchive the Program or Enrollment Period.
In this article: how to unarchive a Program, how to unarchive an Enrollment Period, what changes when you do, and how to resolve any payments that were canceled in the process.
Unarchive a Program
Go to the Programs page and open the Archived view.
Click the three-dot menu beside the Program you want to restore.
Select Unarchive, then confirm by clicking Yes.
The Program returns to the Current tab.
Tip — Bulk unarchive: Select multiple Programs, then click the bulk unarchive icon in the top right.
Unarchive an Enrollment Period
To unarchive an Enrollment Period, follow these steps:
Go to the Classes page (or the Programs page) and click the down arrow beside the Enrollment Periods.
Click the Archived Tab at the top.
Click the cogwheel of the Enrollment Period you wish to unarchive. A new menu will appear.
Click the unbox icon (tooltip: Unarchive this Enrollment Period). The Enrollment Period moves back to the Current section.
What Happens After You Unarchive
Once the Program or Enrollment Period is unarchived, the enrollment will become current again and can be activated or deactivated by clicking the deactivate switch on the Enrollee's page.
When You Unarchive a Program | When You Unarchive an Enrollment Period |
The Program reappears on the Enroll Form (unless its end date has passed, it's a private Program, or the Program/Class dates are in the past). | The Enrollment Period (if published) reappears on the Enroll Form. |
Customers and Instructors regain access in the Customer Portal and Instructor Portal. | The Enrollment Period becomes viewable in the Customer Portal and Instructor Portal. |
Classes within the Program will be accessible on the Classes page. | The Program and Classes will reappear on the Programs page and the Classes page |
Future Class reminders for enrollments in this Program resume. | Future Class reminders for enrollments in this Enrollment Period resume. |
Future Invoices and Payment Events scheduled for this Program are posted. | Future Invoice and Payment Events scheduled for this Enrollment Period are posted. |
Resolve Canceled Payments
If payments were canceled — either because an Enrollment Period was archived or because the original due date passed — use one of the two approaches below to restore billing.
Option 1 — Update existing payment plans
Unarchive the affected Enrollment Period (if it was archived).
Adjust each payment plan to include a new payment event date.
This regenerates the invoice and allows auto-pay to process correctly.
Option 2 — Invoice directly
Manually generate a new invoice for each account with an outstanding balance.
Make sure the new invoice has a valid due date that aligns with your invoicing timing settings (required for same-day processing or auto-pay).
Note: Once the original due date has passed, auto-pay will only run on freshly generated invoices that meet your system's date and timing criteria. Reusing the original invoice will not trigger auto-pay.
Key Considerations
Archiving is a reversible action, but all missed payment events require manual intervention to restore proper invoicing and payment schedules.
Ensure the new due dates comply with your invoicing system’s timing constraints if auto-pay is being used.
Next Steps: Once the enrollment is current again, you can edit class assignments, payment plans, or re-send the welcome email from the Enrollee's page.