A lot of issues admin users, instructors and/or customers experience using Enrollsy can be fixed by either refreshing or by clearing your browser cache. Common issues that clearing the cache can resolve include:
Entering payment information
Buttons not active (e.g. SMS, email, etc.) in the Admin portal
Creating an E-signature Document (Admin portal)
Pulling a Report (e.g. Accounts Export, Transactions Export, etc.)
Issues with seeing account or financial information in Customer Portal
Importing data into Enrollsy (Admin portal)
Formatting issues
Printing or downloading Activities Reports
Step 1 - Refresh the Page
A simple page refresh is the fastest fix for most issues in Enrollsy. It reloads the page from the server, often clearing up temporary glitches without affecting any of your saved data, logins, or browser history.
When to refresh the page
Try a refresh first whenever you experience:
A page that won't fully load or appears blank
Buttons that don't respond when clicked
A spinning loader that never finishes
Information that looks outdated or out of sync (e.g., a payment you just made not showing yet)
A form that won't submit
An error message that appeared once and may not happen again
If the issue continues after refreshing, move on to Step 2: Try a Private Browser Window or Step 3: Clear Your Browser Cache below.
Standard Refresh
A standard refresh reloads the page using whatever your browser already has stored.
Mac:
Cmd + RWindows:
Ctrl + R(or pressF5)Or click the circular arrow icon next to your browser's address bar.
Hard Refresh (Recommended)
A hard refresh forces your browser to download fresh files from Enrollsy instead of using its stored copies. This is more effective than a standard refresh and is the best first step when something looks broken.
Mac (Chrome & Safari):
Cmd + Shift + RWindows (Chrome, Edge, Firefox):
Ctrl + Shift + R(orCtrl + F5)
Tip: A hard refresh won't sign you out of Enrollsy or delete any of your data — it just makes sure you're seeing the most current version of the page.
If a hard refresh doesn't resolve the issue, continue to the next step.
Step 2 - Try a Private Browser Window
A private window (also called Incognito in Chrome or Private Browsing in Safari) loads Enrollsy in a clean session — without using any of your stored cache, cookies, or browser extensions. It's a great way to tell whether your issue is caused by your browser's saved data or by something else.
When to use a private window
Try this step if a refresh didn't solve the problem and you want to:
Confirm the issue is related to your browser (not Enrollsy itself)
Rule out a browser extension or ad blocker as the cause
Quickly test something without clearing your cache or signing out of your normal session
Log in as a different user (e.g., as a customer) without affecting your admin login
What to expect
You'll need to sign in again — private windows don't share logins with your normal browser session.
Nothing you do in a private window is saved to your browser history or cache.
When you close the private window, the session ends.
Signing in after opening a private window
Use the appropriate link for your role:
Admin users: app.enrollsy.com
Instructors: app.enrollsy.com/instructor
Customers: Use the account sign-in link provided by your organization.
Google Chrome — Incognito Window
Option 1: Keyboard shortcut (fastest)
Mac:
Cmd + Shift + NWindows:
Ctrl + Shift + N
Option 2: Using the menu
Open Chrome.
Click the three dots in the top-right corner.
Select New Incognito Window.
A new dark window will open — that's Incognito mode.
Safari — Private Window
Option 1: Keyboard shortcut (fastest)
Mac:
Cmd + Shift + N
Option 2: Using the menu
Open Safari.
Click File in the top menu bar.
Select New Private Window.
A new window will open with a dark address bar — that means it's private.
Microsoft Edge — InPrivate Window
Option 1: Keyboard shortcut (fastest)
Windows:
Ctrl + Shift + NMac:
Cmd + Shift + N
Option 2: Using the menu
Open Edge.
Click the three dots in the top-right corner.
Select New InPrivate window.
Mozilla Firefox — Private Window
Option 1: Keyboard shortcut (fastest)
Windows:
Ctrl + Shift + PMac:
Cmd + Shift + P
Option 2: Using the menu
Open Firefox.
Click the three lines (menu) in the top-right corner.
Select New Private Window.
Did it work? If Enrollsy works correctly in a private window, the issue is likely with your browser's stored data or an extension. Continue to Step 3: Clear Your Browser Cache to fix it permanently in your normal browser. If it still doesn't work, contact Enrollsy Customer Support.
Step 3 - Clear Your Browser Cache
Your browser stores temporary files (the "cache") to help websites load faster. Over time, these files can become outdated or corrupted, which can cause Enrollsy to behave unexpectedly. Clearing the cache forces your browser to download fresh files the next time you visit Enrollsy.
When to clear your browser cache
Use this step if a refresh and a private window both confirmed the issue is on your browser's side. Common signs that clearing your cache will help:
Buttons or links don't respond, even after refreshing
Pages display old data or broken layouts
Payment, e-signature, or report forms won't submit or load
Enrollsy works correctly in a private/incognito window but not your regular browser
Before you clear your cache
You'll be signed out of most websites, including Enrollsy. Have your login info ready.
Saved form data (auto-fill suggestions, draft entries) for other sites may be lost.
Bookmarks, browser history, and saved passwords are not affected when you follow the steps below.
Tip: If you only want to clear cache for Enrollsy without affecting other sites, see "Clear Cache for Enrollsy Only" at the bottom of this section.
Google Chrome (Mac & Windows)
Open Chrome.
Click the three dots in the top-right corner.
Select Settings → Privacy and security.
Click Clear browsing data.
In the popup:
Time range: Select All time (or your preferred range).
Check Cached images and files.
Leave Browsing history, Cookies, and Passwords unchecked unless you want to clear them too.
Click Clear data.
Close and reopen Chrome.
Safari (Mac)
Open Safari.
Click Safari in the top menu bar.
Select Settings (or Preferences on older macOS versions).
Click the Privacy tab.
Click Manage Website Data.
Click Remove All, then confirm by clicking Remove Now.
Close and reopen Safari.
Faster option: To clear Safari's cache only (without removing cookies), enable the Develop menu first by going to Safari → Settings → Advanced → check Show Develop menu in menu bar. Then click Develop → Empty Caches.
Microsoft Edge (Windows & Mac)
Open Edge.
Click the three dots in the top-right corner.
Select Settings → Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
In the popup:
Time range: Select All time.
Check Cached images and files.
Click Clear now.
Close and reopen Edge.
Mozilla Firefox (Windows & Mac)
Open Firefox.
Click the three lines (menu) in the top-right corner.
Select Settings → Privacy & Security.
Scroll to Cookies and Site Data and click Clear Data.
Check Cached Web Content (uncheck Cookies and Site Data if you want to stay signed in elsewhere).
Click Clear.
Close and reopen Firefox.
Other browsers
The process is similar for most browsers: look for Settings → Privacy → Clear browsing data. If you're using a browser not listed above, search your browser's help documentation for "clear cache."
Clear Cache for Enrollsy Only (Advanced)
If you'd rather not clear cache for every site, you can clear it just for Enrollsy:
Chrome / Edge:
Visit Enrollsy and right-click anywhere on the page.
Select Inspect to open Developer Tools.
Right-click the refresh button in your browser's address bar.
Select Empty Cache and Hard Reload.
Safari:
Enable the Develop menu (see "Faster option" under the Safari section above).
Go to Develop → Empty Caches, or right-click and choose Inspect Element, then refresh.
Still having issues? If Enrollsy still isn't working after clearing your cache, please contact Enrollsy Customer Support so we can help diagnose the problem.