If you see "Error loading data. Please check network connection and click retry," or you're stuck on a refresh page in Enrollsy, this guide will walk you through resolving it — from the fastest fix to gathering diagnostics for support.

Try This First (Quick Fix)

Hard refresh your browser. Most loading errors clear immediately.

Windows/Linux: Ctrl + F5 (or hold Shift and click refresh)
Mac: Cmd + Shift + R

Still seeing the error? Continue below.

1 - Common Causes

Loading errors in Enrollsy are usually caused by one of the following:

A temporary Enrollsy service outage
An unstable or interrupted network connection
A glitch in your browser cache or content loading processStep-by-Step Troubleshooting

2 - Before You Start: Check Enrollsy's Status

Visit the Enrollsy system status page to confirm whether there's an ongoing outage or maintenance.

If the system is down: Wait a few minutes and try again. No further troubleshooting is needed.
If the system is operational: Continue with the steps below.

3 - Quick Fixes

Try these in order. Most users resolve the issue here.

Step 1 — Simple Refresh

Refresh the page in your browser, or log out and log back into Enrollsy.

Step 2 — Hard Refresh

A hard refresh forces your browser to clear its cache and reload all files.

Windows/Linux: Press Ctrl + F5, or hold Shift and click the refresh button.
Mac: Press Cmd + Shift + R.

Step 3 — Retry After a Short Delay

Occasionally the issue resolves on its own. Wait a few minutes, then try again.

4 - Diagnostic Checks

If the quick fixes didn't work, narrow down the cause.

Check Your Network Connection

Confirm you're on a stable Wi-Fi or wired network.
Try switching networks or restarting your router.
Mobile users: ensure your data plan is active and has coverage.

Test on a Different Device

Open Enrollsy on a different device (phone, tablet, another computer) to rule out a device-specific issue.

Try a Different Browser

Test in Chrome, Safari, Firefox, or Edge to rule out a browser-specific issue.

5 - Contacting Support

If you've worked through the steps above and still have the error, contact Enrollsy support through the chat in the Admin portal.

Please include the following in your message:

A description of the issue and what you were doing when it occurred
The exact error message (or a screenshot)
The troubleshooting steps you've already tried
Your browser and operating system (e.g., Chrome 124 on macOS Sonoma)
The date and time the error occurred
Your browser console log (see the appendix below for how to retrieve it)

Appendix: How to Retrieve Your Browser Console Log

The console log shows technical errors that help support diagnose your issue.

Google Chrome (Windows & Mac)

1. Open the Console

Windows/Linux: Press F12 or Ctrl + Shift + J
Mac: Press Cmd + Option + J

2. Locate the Error Look for text highlighted in red — these are console errors.

3. Copy the Message

A specific error: Right-click the error text and select Copy message or Copy stack trace.
The entire log: Right-click anywhere in the console and select Save as… to download the full log, or Copy all messages to copy as text.

Safari (Mac Only)

Prerequisite — Enable the Develop Menu (skip if already enabled)

Go to Safari → Settings (or Preferences).
Click the Advanced tab.
Check "Show features for web developers" (or "Show Develop menu in menu bar").

1. Open the Console Press Cmd + Option + C.

2. Locate the Error Errors appear with a red icon next to them.

3. Copy the Message