There are two kinds of Waitlists:
Program-level Waitlist - A Program-level Waitlist is a Waitlist on the Program that encompasses ALL the Classes within that Program. The Waitlist becomes visible when at least one Class in a Program is full.
Class-level Waitlist - A Class-level Waitlist is a Waitlist on the Class. Waitlists on the Class will be for that one specific Class.
The following is how you create each of these types of Waitlists.
Program-Level Waitlist
Creating Waitlists is easy as long as you have created and published at least one of the following:
Location
Enrollment Period
Program
If you need help with publishing a Location, Enrollment Period, or Program, please see this support article.
NOTE: Program-level Waitlists are ONLY available for Programs set up on the Simple Enrollment Model (where customers do not choose their own Classes). For all other Enrollment Models, you must use the Class-Level Waitlist. Click here to learn more about Class-level Waitlists.
Enforce Enrollment Setting
The setting "Enforce enrollment capacities" must be turned on for a Waitlist to show up on the Enroll Form. To turn on this setting, go to the My Company page and click on the Enroll Form item in the left menu. Then select the box as seen below.
Create a Waitlist on a Program
To create a Program-level Waitlist, follow these steps:
Step 1 - Select Enrollment Period & Program
Click on the Classes menu item in the left sidebar. Select the Enrollment Period at the left. Next, choose the Program under the Enrollment Period where you want to create the Waitlist.
Step 2 - Add Waitlist
Click the button on the right that says, "Add Waitlist."
Step 3 - Set Capacity
If you would like to set a capacity for your Waitlist, you can, but it's not required. The Waitlist can also have no Capacity. Enter a Capacity greater than "0." If no capacity is entered, the capacity will be infinite.
Viewing the Waitlist
You should be able to see the waitlist, if there is one, on the Classes page. Click on the person icon in the upper-right corner and go to "Classes."
If the Waitlist is on thePprogram, it will be above all the Classes.
Edit Waitlist Capacity
To edit the Capacity of a Waitlist, click the blue pencil icon.
When the Waitlist Editor opens, enter the number into the Capacity and click Save.
Class-Level Waitlist
Creating Waitlists on the Class is easy as long as you have created at least one of the following created and published:
Location
Enrollment Period
Program
Class
If you need help with that, please see this support article.
Important Note on Class-Level Waitlists
Classes Waitlists are an unlockable feature. If you don't have this feature, let support know via the chat box below, and we'll unlock it. Right now, there is no extra charge for this feature.
Class-level Waitlists only work with the Classes Enrollment Model or the Days per Week Enrollment Model. The Simple Enrollment Model can ONLY have Program-Level Waitlists, as Classes are not selected by the Customer.
Class-level waitlists only show up on the Enroll Form when the class is FULL, but a Program-level Waitlist shows up all the time even if there are spots open.
Currently, Class-level Waitlists only allow enrollment into one Waitlist at a time by Customers. Admin Users can add enrollees to waitlists via the Classes page.
Enforce Enrollment Setting
The setting "Enforce enrollment capacities" must be turned on for a Waitlist to show up on the Enroll Form. To turn on this setting, go to the My Company page and click on the Enroll Form item in the left menu. Then select the box as seen below.
Create a Class Waitlist
To create a Waitlist on the Class level, follow these steps:
Step 1 - Classes Page
Click on the Classes menu item in the left sidebar. Select the Enrollment Period at the left. Next, choose the Program under the Enrollment Period. Next, select the Class under the Program selected.
Step 2 - Add Waitlist
Open the Class (or Day of the Week or Date within the Class) and then click the button on the right that says, "Add Waitlist."
Step 3 - Set Capacity (optional)
If you would like to set a capacity for your Waitlist, you can, but it's not required. At enrollment, no more than that Capacity will be allowed into the Waitlist. Enter a Capacity greater than "0." If no capacity is entered, the capacity will be infinite.
NOTE: If you need to close Waitlist spots available for enrollment, set the Waitlist capacity at the number of children on the Waitlist.
Once the Class Waitlist is added, it will show up at the bottom of each Class and the number of Enrollees within the Waitlist will show beside the Class capacity, i.e., "+1 waitlist."
How Class Waitlists Work on the Enroll Form
The Waitlist selection will look the same on the Enroll Form, as it always has. Except this time, if you have a Program-Level Waitlist and Class-Level Waitlists, the Program-level Waitlist will show up as "Program level" and the Class Waitlists will show up under the Class names.
Viewing the Waitlists
You should be able to see the waitlist, if there is one, on the classes page. Click on the person icon in the upper-right corner and go to "Classes." If the Waitlist is on the Class, select the Class or click on the down arrow to open the Class. The Waitlist will be at the end of the list of Enrollees.
Edit Waitlist Capacity
To edit the Capacity of a Waitlist, click the blue pencil icon.
When the Waitlist Editor opens, enter the number into the Capacity and click Save.
