If your Program or Class allows cancellations, you can cancel an upcoming Class yourself from the Customer Portal on the web or in the app.
NOTE: Classes must be canceled at least one day in advance. Same-day Classes can’t be canceled.
Step 1 — Find the Cancellation Link
Go to the Home page in the Customer Portal
Scroll to the Enrollments section at the bottom of the page
Next to Need to cancel?, click Click here
Step 2 — Choose the Class and Confirm
If you’re enrolled in more than one Class, click the down arrow beside the Class name and select the Class you want to cancel
Under Dates of service, select the date you want to cancel
Click Confirm
Step 3 — Refresh the Page
Refresh the page to see your change
The canceled Class no longer appears in your list of enrollments
Who Is Notified
Admins who are subscribed to Enrollment cancellation emails receive an email showing which Enrollee canceled and which Enrollment was canceled.