Future invoices can be stopped two ways: in bulk, by archiving a Program or Enrollment Period, or individually, on a single Account. This article covers both, including two ways to remove invoices from an Account depending on whether you want to delete the whole Payment Plan or just specific Charge Items.

The only way to stop multiple future invoices from generating at once is to archive either the Program or the Enrollment Period. Archiving either one cancels any future invoice and payment events scheduled under it.

For steps on archiving, see the linked articles below.

Sometimes you need to delete future invoices for one Customer's Account rather than in bulk — for example, when an Enrollment was cancelled or the Account was paid in full. There are two ways to do this: remove the entire Payment Plan at once, or delete individual Charge Items on each Payment Event. Which one you'll use also depends on how the Program and Classes are set up.

The simplest way to stop invoices on an Account is to delete the whole Payment Plan.

On the Enrollee's Billing page, scroll to the Tuition/Active Enrollments section to find the Future Invoices and Payment Plan box, then click Edit.

Click Change, then select Remove this payment plan.

A confirmation message will appear before the plan is removed.

Click Remove to confirm. This removes all payment events for that enrollment.

If an Enrollment Card has more than one Payment Plan, only one is removed at a time. To remove all of them, repeat the steps above for each plan. You can tell if there's more than one by checking for a scroll indicator at the top of the card that lets you page through each Payment Plan.

If you'd rather remove specific charges instead of the whole Payment Plan, use these steps for Programs set to the Simple, Days per Week, or Classes (non-Multi-List) Enrollment Model. (For Classes with Multi-List Programs, see the next section.)

Go to the Customer's Billing page and find the Enrollment.

Click Edit under the Payment Plan name.

Delete all the Charge Items under each Payment Event.

You can either click the right arrow to scroll through each Payment Event and delete the charge items one by one,

or click Reuse to clear all Charge Items across every Payment Event at once.

If the Program uses the Classes Enrollment Model with a Multi-List view, use these steps instead.

Go to the Customer's Billing page and find the Enrollment.

Click the down arrow under Class Assignments, then click the name of the Class. Do not click View, as that will take you to the Classes page instead.

You'll need to repeat this for each Selection List or Class to delete each Payment Plan. The Payment Plan for that Class and Selection List will appear. Click Edit under the Payment Plan name.

Delete all the Charge Items under each Payment Event.

You can either click the right arrow to scroll through each Payment Event and delete the charge items one by one,

or click Reuse to clear all Charge Items across every Payment Event at once.