If your organization allows it, you can check Enrollees in and out in two ways:
Customer Portal or app — check in from your own phone or computer
Kiosk — check in on the device at your organization’s location
Check In or Out in the Customer Portal
Sign in to the Customer Portal using the link from the organization you’re enrolled with.
Step 1 — Open Activities
Click the menu in the top right corner
Select Activities
Step 2 — Select the Enrollee
Select the Enrollee’s name
Step 3 — Choose Check In or Check Out
Select Check In or Check Out from the Activity menu
Step 4 — Select the Class and Post
Select the Class from the Select Class menu
Click Post
Check In or Out at a Kiosk
Follow these steps to check in or out on the Kiosk at your organization’s location.
Step 1 — Enter the Last 4 Digits of Your Phone Number
Enter the last 4 digits of your cell phone number
If Someone Else Shares Your Last 4 Digits
If another Account Holder has the same last 4 digits, their name appears along with your Primary Account Holder’s name. The Primary Account Holder’s name appears even if you entered a Secondary Account Holder’s phone number. This doesn’t mean the other Account Holder can pick up your Enrollee. Select your Primary Account Holder’s name to see the Enrollees on your account.
Step 2 — Enter Your PIN
Enter your 4-digit PIN
If you haven’t set up a PIN or forgot it, set one up in the Customer Portal. To learn how, see How to Set Up or Reset Your Kiosk PIN in the Customer Portal. Secondary Account Holders can set up a PIN from their account if the Primary Account Holder has given them access.
Step 3 — Select Your Enrollees
On the Check In tab, check the box next to each Enrollee you’re checking in
Click Select Class
Step 4 — Select the Class and Check In
Select the Class for each Enrollee
Note — If your Enrollees are in different Classes, select the correct Class for each one.
Click Check In
Step 5 — Check Out
Enter the last 4 digits of your cell phone number and your PIN
Select the Check Out tab
Check the box next to each Enrollee you’re checking out
Click Check Out
