Find quick answers to the questions Instructors ask most. Each answer links to a full article if you need more detail.
Logging In
How Do I Log In or Reset My Password?
How Do I Log In or Reset My Password?
An Admin must first set up your Instructor profile with login access. Then sign in one of these ways:
In the Enrollsy app, select Instructor Login
In a browser, go to app.enrollsy.com/instructor
If it's your first time logging in or you need a new password, click Forgot password? on the sign-in screen. For step-by-step help, including how to set up multifactor authentication, see How to Log In to the Instructor Portal.
What Do I Do If I Can't Log In?
What Do I Do If I Can't Log In?
Check with an Admin that your profile has login access and the correct email address. Then follow the troubleshooting steps in How to Log In to the Instructor Portal or use the Enrollsy login troubleshooter. If you still can't sign in, ask an Admin to contact Enrollsy Support.
Your Account
How Do I Update My Contact Information?
How Do I Update My Contact Information?
In the Instructor Portal, click My Account in the menu
Select Personal
Update your profile photo, name, contact information, or bio
How Do I Add My Availability?
How Do I Add My Availability?
In the Instructor Portal, click My Account in the menu
Select Availability
Add the days and times you're available each week
Classes
How Do I View My Classes?
How Do I View My Classes?
When you log in, the Activities page shows the Classes you have access to, filtered to today's date. Clear the date filter to see all your Classes, then click a Class to see its Enrollees. See How to View Classes in the Instructor Portal.
How Do I Enter or Exit a Classroom?
How Do I Enter or Exit a Classroom?
On the Activities page, select a Class
Click the green Enter button below the Class name to enter the classroom
Click the red Exit button to leave the classroom
When you've entered a classroom, you count toward that room's Instructor-to-Enrollee ratio. See Entering & Exiting Classrooms.
Clocking In and Out
How Do I Clock In and Out?
How Do I Clock In and Out?
Use a device set up with the Enrollsy Kiosk:
Enter the last four digits of your phone number and your 4-digit PIN
Select Check In or Check Out
To change your PIN, open the menu in the top right of the Instructor Portal and select PIN. See How Instructors Use the Kiosk.
Enrollees and Activities
How Do I Check Enrollees In and Out?
How Do I Check Enrollees In and Out?
Open the menu in the top right of the Instructor Portal
Select In/Out
Check in or check out each Enrollee from the list
How Do I Log Activities?
How Do I Log Activities?
On the Activities page, select the Enrollees you want to log an Activity for, or click Select all
Choose the Activity type
Add a note or photo if needed, then post the Activity
How Do I View Enrollee Timelines and Account Information?
How Do I View Enrollee Timelines and Account Information?
On the Activities page, click the info icon next to an Enrollee's name. You'll see their Activity Timeline along with the Enrollee and Account information collected during enrollment.
Contacting Account Holders
How Do I Text Account Holders?
How Do I Text Account Holders?
In the list of Enrollees, click the chat bubble to text the Primary or Secondary Account Holder. To text a whole Class at once, an Admin needs to give you access to the Classes page. See How Instructors Can Send and Receive Texts from Account Holders.
How Do I Call Account Holders?
How Do I Call Account Holders?
Click the phone icon next to an Enrollee to call the Primary or Secondary Account Holder. The phone icon is on these pages:
Classes
Activities
Check In/Out
Getting Help
How Do I Get Help With Enrollsy?
How Do I Get Help With Enrollsy?
In the Instructor Portal, click My Account in the menu, then select Help
Watch the training video or click Browse Articles to search the Help Center
If you need help with a specific issue, ask an Admin to contact Enrollsy Support through chat in the Admin Portal.