Skip to main content

How to Set Up or Reset Your Kiosk PIN in the Customer Portal

Create or change the PIN you use to check Enrollees in and out at the Kiosk

Written by Serena Edwards

If your organization uses a Kiosk for check-in and check-out, you’ll need a PIN to check your Enrollees in and out. You can set up or reset your PIN in the Enrollsy app.

Important Notes About PINs

  • One PIN per account — Each account has one PIN. Secondary Account Holders share the Primary Account Holder’s PIN, so if either one changes it, it changes for both

  • Authorized pick-up people — Anyone other than the Primary Account Holder needs the Primary Account Holder’s PIN to pick up an Enrollee. The Kiosk only shows the Primary Account Holder’s name, even when someone else checks an Enrollee in or out

  • Only Enrollees on your account — You’ll only see Enrollees on your own account. To pick up a child on a different account, you need that account’s PIN and the last 4 digits of one of its Account Holders’ phone numbers

  • Shared last 4 digits — If another Primary Account Holder has the same last 4 digits in their cell phone number, both names appear. Select your name and enter your PIN to see your Enrollees

Step 1 — Sign In to the Enrollsy App

  • Open the Enrollsy app for iOS or Android

  • Sign in with the email address and password you created when you enrolled

Enrollsy app Sign In screen with the Email Address field and Next button

Step 2 — Open the Set PIN Page

  • Open the menu

  • Scroll to the bottom and select Set PIN

Enrollsy app menu with the Set PIN option highlighted at the bottom

Step 3 — Enter Your New PIN

  • Enter a 4-digit PIN in New PIN

  • Enter the same PIN in Confirm New PIN

  • Click Set PIN

Enrollsy app Set PIN page with New PIN and Confirm New PIN fields and the Set PIN button

Use Your PIN at the Kiosk

To identify you, the Kiosk asks for:

  • The last 4 digits of the cell phone number you gave when you enrolled

  • Your 4-digit PIN

Enrollsy Kiosk screen asking for the last 4 digits of a phone number with a number keypad

‍

Enrollsy Kiosk screen asking for a 4-digit PIN with a Forgot PIN link and number keypad
Did this answer your question?