An Enrollee who was checked in but never checked out won't show up in the Instructor Portal to be checked in again. Admin users can fix a missing check-out from the Enrollee's timeline. To prevent it, close each Class at the end of the day.
Fix a Missing Check Out — Create a Check Out Activity
Use these steps when an Enrollee isn't showing up in the Instructor Portal to be checked in.
In the Admin Portal, go to Classes
Find the Class the Enrollee is enrolled in, then select the timeline icon beside the Enrollee's name
Look for a red triangle icon on the timeline — it marks a check-in that has no check-out
Select the edit pencil on that check-in, then select Create Check Out Activity
Connected Activities now appears on the check-in. Select View to see the Check Out Activity linked to it
Select Save
Repeat these steps for every check-in on the timeline that has a red triangle
Prevent Missing Check Outs — Close the Class at the End of the Day
Closing a Class checks out every Enrollee and Instructor in that Class at once.
Go to Dashboard > Ratios
Select Close Class on the Class you want to close
Select Confirm
