Overview
A Form 1099-K is a tax document that reports the total payment transactions processed through your merchant account during the calendar year. It's issued by your payment processor — not by Enrollsy — and mailed each January to the business address your provider has on file.
If you process credit card payments, your 1099-K comes from Till/Nuvei or CardConnect/CardPointe. If you process ACH payments, it comes from ACHQ/Speedchex. International clients receive theirs from Stripe.
If you haven't received your form, or you need an additional copy, this article walks you through how to request one from each provider.
When You Should Receive It
Form 1099-Ks are provided each year by your merchant account provider. Each merchant provider (CardConnect or Till/Nuvei for credit cards, ACHQ for ACH, Stripe for international clients) should mail this form to the address they have on file for your company.
Before Requesting a New One
1099-Ks are typically mailed by the end of January for the prior tax year, so give your provider time to send it before requesting a replacement. Run through this quick checklist first:
Confirm the tax year. Make sure you're looking for the correct year's 1099-K. Forms for the prior calendar year are issued in January.
Check the mailing window. If it's still January or early February, your form may simply be in transit.
Verify the address on file. 1099-Ks are mailed to the business address your merchant provider has on record. If you've moved or updated your business info, the form may have been sent to an old address.
Check spam, junk, and shared inboxes. Some providers send a digital copy or a notification email — confirm it didn't get filtered or routed to a teammate.
Confirm you met the reporting threshold. Providers are only required to issue a 1099-K when your account meets the IRS reporting threshold for that year. If you didn't, you may not receive one.
Identify the right provider. Match the payments you processed (credit card, ACH, or international) to the correct provider below — that's who will issue and resend the form.
If you've checked all of the above and still need a copy, follow the steps for your provider below. Also contact the merchant account provider if you need to change your mailing address.
How to Request a Copy
If you didn't receive your form, request a copy below. If you are unsure of your merchant account providers, please chat with us.
Provider | Used For | How to Request |
EnrollsyPay (Nuvei) | Credit card payments | |
EnrollsyPay (ACHQ) | ACH payments | Email onboarding@achq.com |
CardConnect or CardPointe (Legacy clients) | Credit card/ACH payments | Log in to Cardpointe. Contact CardPointe support. |
Stripe Express (International clients) | Credit card/ACH payments | Log in to Stripe inside Enrollsy by clicking on your user icon in the top right, and in the menu, select "You're Launched!" Click the manage button on this card, then select the login button. |