💡 Quick overview Enrollsy helps you collect payments, but we are not a bank. Your money lives in one of three places at any given time:
Still in your customer's bank account
In transit between banks and processors
Deposited in your bank account
How to Track Your Deposits, Settlements, and Merchant Portal Logins shows you how to check on your money in each stage. Before you continue, confirm which merchant service provider(s) you use — check your monthly statement if you're not sure.
Where is my money?
Enrollsy reports what your processing bank tells us about each transaction's success or failure — but we don't hold your funds or control deposit timing. To see exactly where your money is, you'll log in to the merchant portal that matches your processor.
Pick your provider below to see step-by-step login instructions.
Select your merchant service provider to learn more:
EnrollsyPay (Nuvei)
Who uses this: Most Enrollsy customers who signed up in 2022 or later for credit card processing.
What you'll find here: Deposits, settlement reports, statements, and transaction history.
How to log in
Open the Till/Nuvei Merchant Portal login page.
Enter the username and password from your welcome email.
If you've forgotten your password, click Forgot password and follow the reset steps.
Use your Merchant ID (MID), which can be found on your statements or welcome email.
Need to add a user or recover access?
Email us-support@tillpayments.com for each person you want to grant access. Include:
Full name
Email address
Time zone
MID (Merchant ID, which you can find on your statements or in your welcome email)
Helpful Tips
Nuvei does not send monthly electronic statements. You will need to manually access your statements via the portal whenever necessary.
Always confirm your MID when reaching out for support.
NMI Gateway Fees Report
NMI is the payment gateway that connects Enrollsy to your card processor. NMI bills its gateway fees to your merchant account separately from your processing fees, and they show up on your bank statement as gateway services webpayment. The Gateway fees report in Enrollsy shows exactly what NMI billed you, so you can match those withdrawals without contacting support.
How to open the report
In Enrollsy, from the left menu, select Reports.
Select Gateway fees.
Choose Month to see a single billing month, or Date range to see a custom period.
What the report shows
Fees are grouped into sections, each with its own subtotal:
Credit card processing fees - Per-transaction gateway fees, listed under your business name. Each row shows the processor service, the fee type, the number of transactions (Qty), the price per transaction, and the total.
Customer Vault (Other service fees) - The monthly fee for NMI's Customer Vault, which securely stores your customers' saved cards so they can autopay or check out faster.
The Total at the bottom of the report is the full amount NMI billed for the period you selected.
TIP: The report uses NMI's own records. Dates are in UTC, which is how NMI bills, so a payment made late in the evening on the last day of the month may be counted in the next month. Quantities are shown exactly as NMI records them, so a monthly fee can show a fractional quantity. The header shows the date the figures are current through.
Matching the report to your bank statement
Compare the report's Total for a month to the gateway services webpayment withdrawal on your bank statement. If they don't match, check that you've selected the right month (keeping UTC dates in mind), then reach out to the Enrollsy support team.
EnrollsyPay (ACHQ/Speedchex)
Who uses this: Most Enrollsy customers who signed up in 2022 or later for ACH/echeck processing.
What you'll find here: Deposits, settlement reports, statements, and transaction history.
How to log in
Open the Speedchex Merchant Portal login page.
Enter your Merchant ID, login name, and password from your welcome email.
Click submit
If you've forgotten your password, click Forgot password and follow the reset steps.
Need to add a user or recover access?
Email onboarding@achq.com for each person you want to grant access. Include the new user's full name and email address.
Helpful Tip
Bookmark the Speedchex login page for quick access during reconciliation.
Always confirm your MID when reaching out for support.
CardConnect/CardPointe (Legacy Clients)
Who uses this: Most Enrollsy customers who signed up BEFORE 2022
What you'll find here: Deposits, settlement reports, statements, and transaction history.
How to log in
Open the Cardpointe Merchant Portal login page.
Enter the username and password from your welcome email.
If you've forgotten your password, click Forgot password and follow the reset steps.
Need help?
Contact CardPointe support for login or account issues.
Stripe Express (Canada or Australian Clients)
Who uses this: International Enrollsy customers (outside the U.S.).
What you'll find here: Payouts, balances, and transaction history in your Stripe Express dashboard.
How to log in (from inside Enrollsy)
Go to My Company → Getting Launched in Enrollsy.
Find the Stripe card and click Manage.
Click Login to open your Stripe Express dashboard.
Or log in directly
You can also log in directly on the Stripe Express login page.
Need help?
Email support@enrollsy.com if you can't access your Stripe account through Enrollsy.
FAQs and Troubleshooting
Q: What if I can't find my Merchant ID (MID)? Check your most recent statement or your welcome email from your processor. If you still can't find it, contact your processor's support team (listed in each section above).
Q: What if I can't log into my portal? Use the Forgot Password or Request Password link on the login page. Make sure you're using the email address tied to your merchant account.
Q: Why doesn't Enrollsy show my bank deposit? Enrollsy reports transaction success or failure from your processor — it doesn't track deposits to your bank. Log in to your merchant portal (above) for deposit and settlement details.
Q: How long do deposits take? Timing varies by processor and payment type. Check your provider's portal for exact settlement schedules.
Q: Who do I contact for help?
EnrollsyPay (Nuvei): us-support@tillpayments.com
CardConnect / CardPointe: CardPointe support
Stripe Express: support@enrollsy.com
ACHQ / Speedchex: onboarding@achq.com
General Enrollsy questions: support@enrollsy.com
Last updated: May 2026
Still need help? Email support@enrollsy.com.